CHAPTER 21
Eliminating Blame Culture
by Michael Timms
Picture this: Your team is racing against time and working weekends to submit a new client proposal. You finally manage to put all the documents together and, just in the nick of time, press “send.” You take a deep breath and thank the team for their hard work. The proposal looks great and you’re confident that you’ll probably win it.
A week later, you get an email from the client: “We really liked your bid. We would’ve loved to go ahead with your company, but we found a mismatch in your numbers and the supporting documents. We’re pressed for time, so we’ve decided to move forward with someone else. I’m sure we’ll be able to work together in the future.”
You’re upset, frustrated, and angry. ...
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