HBR Guides to Emotional Intelligence at Work Collection (5 Books) (HBR Guide Series)

CHAPTER 9

Navigate Common Situations

For every conflict you encounter, you’ll tweak your approach depending on the circumstances. But there are some specific situations that commonly occur.

This chapter will walk you through the following challenges:

• You’re fighting from afar
• Your counterpart is passive-aggressive
• Your colleague goes over your head
• You’re caught in the middle of two warring colleagues
• You’re mad at your boss
• You’re dealing with a bully
• Your counterpart is suffering from a mental illness
• You manage two people who hate each other
• Your team turns on you
• You’re fighting with someone outside the office

Knowing a bit more about why these situations happen can help you to better tackle them.

You’re Fighting from Afar

The situation ...