Index

access-based positioning, 194–196

achieving beyond expectations, 76

acquisitions, 8

capabilities through, 18–21

acting on knowledge, 50

activities

access driving differences, 195

affecting activities, 201–202

combining, 200–208

competitive advantage, 182, 206

incompatible, 197

performing better than competitors, 182–183

positioning choices, 200

productivity frontier, 185

reinforcing, 202–204

relationships, 200

simple consistency, 202

strategic fit, 206–208

trade-offs arising from, 198

unique, 188–196

activity-system maps, 203–205

Admiral, 212

advisers, 51

airline industry, 197

AlliedSignal, 115

controls too tight on innovation, 123

flexible organizational structures, 134

Allstate and analytics, 29

aluminum industry, growth of, 155

Amazon, ...

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