Index

access-based positioning, 1617

activities. See company activities

activity systems, mapping, 25, 26, 27

advertising, 187, 192193, 195196

Advocate Health Care, 8586

Affordable Care Act, 77, 86, 92, 232

airline industry, 1011, 14, 1821, 40, 46, 124, 183

Amazon, 125

AMC, 170, 176, 177

angioplasty, 155, 156

Apple Computer, 42, 43, 67, 121, 123, 127, 144, 175, 177

Atrius Health, 83

automobile industry, 115, 119121, 174, 177, 184186, 206

autonomy, 84, 207

Balanced Scorecard, 209210, 213219

bargaining power, 5254

barriers

to competition, 1, 7881, 90

to entry, 4347, 50

to exit, 5657

to imitation, 182184

skills, 133

time, 133

wealth, 133134

benchmarking, 1, 5, 8, 170171, 179

Bessemer Trust Company, 15

Best Data, 123

best practices, ...

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