Index

access-based positioning, 16–17

activities. See company activities

activity systems, mapping, 25, 26, 27

advertising, 187, 192–193, 195–196

Advocate Health Care, 85–86

Affordable Care Act, 77, 86, 92, 232

airline industry, 10–11, 14, 18–21, 40, 46, 124, 183

Amazon, 125

AMC, 170, 176, 177

angioplasty, 155, 156

Apple Computer, 42, 43, 67, 121, 123, 127, 144, 175, 177

Atrius Health, 83

automobile industry, 115, 119–121, 174, 177, 184–186, 206

autonomy, 84, 207

Balanced Scorecard, 209–210, 213–219

bargaining power, 52–54

barriers

to competition, 1, 78–81, 90

to entry, 43–47, 50

to exit, 56–57

to imitation, 182–184

skills, 133

time, 133

wealth, 133–134

benchmarking, 1, 5, 8, 170–171, 179

Bessemer Trust Company, 15

Best Data, 123

best practices, ...

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