Engaging Doctors in the Health Care Revolution
by Thomas H. Lee and Toby Cosgrove
DESPITE WONDROUS ADVANCES in medicine and technology, health care regularly fails at the fundamental job of any business: to reliably deliver what its customers need. In the face of ever-increasing complexity, the hard work and best intentions of individual physicians can no longer guarantee efficient, high-quality care. Fixing health care will require a radical transformation, moving from a system organized around individual physicians to a team-based approach focused on patients. Doctors, of course, must be central players in the transformation: Any ambitious strategy that they do not embrace is doomed.
And yet, many physicians are deeply anxious about the changes ...
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