Are You a Good Boss—or a Great One?

by Linda A. Hill and Kent Lineback

“AM I GOOD ENOUGH?”

“Am I ready? This is my big opportunity, but now I’m not sure I’m prepared.”

These thoughts plagued Jason, an experienced manager, as he lay awake one night fretting about a new position he’d taken. For more than five years he had run a small team of developers in Boston. They produced two highly successful lines of engineering textbooks for the education publishing arm of a major media conglomerate. On the strength of his reputation as a great manager of product development, he’d been chosen by the company to take over an online technical-education startup based in London.

Jason arrived at his new office on a Monday morning, excited and confident, but ...

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