Index
Adams, Jane, 72–73
adaptive change, 100, 105, 111–112
affirmation, need for, 114–115
alignment, task, 179–182
alliance building, 62, 63, 73–76, 104–108
Allied Domecq, 74–75
Amgen, 171
Anders, William A., 138
arrogance, 118
assumptions
in change programs, 177–178, 184
in change theories, 138–140
competing commitments and, 122–125, 130–135
group change and, 124–125
in programmatic change, 182–186
questioning, 132–135
attitudes, changing, 182–186
backsliding, preventing, 21, 29–32, 45
Badaracco, Joseph L., Jr., 64
balance
in approaches to change, 139–154
of realism and optimism, 21, 27–28
barriers. See obstacles
Beer, Michael, 137–154, 177–197
Beth Israel ...
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