Some jobs are just too big for your company to do on its own. Even when the job isn’t too big, it may just be that you don’t have the expertise or equipment to do it. When that happens, you need to use Procurement Management to find another company to do the work for you. If you find the right seller, choose the right kind of relationship, and make sure that the goals of the contract are met, you’ll get the job done, and your project will be a success.
Kate’s last project went really well. In fact, maybe a little too well. The company’s customer base grew so much that now the IT department’s technical support staff is overwhelmed. Customers who call up looking for technical support have to spend a long time on hold, and that’s not good for the company.
Kate: No problem. The hard part will be figuring out how to manage the transition. Are we going to try to expand the team immediately, or call in a supplier to help us out?
Ben: Whoa, hold on there! Is going outside the company even an option? ...