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Head, Heart and Guts: How the World's Best Companies Develop Complete Leaders by Stephen Rhinesmith, Peter C. Cairo, David L. Dotlich

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9
WORKING WITH AND LEADING PEOPLE FROM DIVERSE CULTURES
Developing True Empathy
 
 
 
 
Just as trust helps leaders navigate the white spaces, empathy enables them to travel effectively in diverse cultures. Whether working with a wide-ranging group of colleagues at corporate or leading a project team in China, empathic leaders possess an invaluable capacity to identify with the needs, values, and beliefs of others in a way that communicates understanding and respect for other ways of living. More so today than ever before, leaders are thrust into situations where they must work with and lead people who are different from themselves. To handle these situations from a purely cognitive basis (to explain but never be able to connect emotionally) won’t ...

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