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Healing the Wounds: Overcoming the Trauma of Layoffs and Revitalizing Downsized Organizations by David M. Noer

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5.8. Honest Communication

All groups were very clear on their need for direct, open communication, a concern that was not as pronounced in the initial study:

  • "Treat us like adults. Treat us like we can handle the real information." (administrative employee)

  • "I think it is time to show us that we are really going to do something besides liquidate." (administrative employee)

  • "You should never suppress any information because it can come back to haunt you. Be very honest, and I think most people will accept things if you are honest with them. I think you can get in trouble when you skirt around the issues and act like nothing's going on." (professional/technical employee)

  • "[They should] be stronger in their decisions . . . instead of riding the fence. ...

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