Process Management and Process Improvement

Process mapping for healthcare takes complex patient-care delivery services and organizes the collection and uses of patient information for decisions that guide patient services. This section describes a process hierarchy for workflow analysis that design HIT professionals can use to support stakeholder’s planning and implementing changes. A central theme to workflow analysis and redesign of care is keeping the patient and their information centered in the approach. This section discusses five levels of process mapping, (see Table 21-2) which guide designers to consider the scope and standards of practice for key healthcare professionals, the accreditation and regulatory requirements, the Centers for ...

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