Success Factors for Implementing Clinical Process Change

Designing and applying information technology using standardized practices can be an extensive, time-consuming process. When possible, leverage the vendor’s standardized tools and process descriptions. When these are not suitable, incomplete, or need to be extended, you must assemble a process change team with the right skill sets, as well as subject-matter experts. A moderate-sized hospital may have 200 to 300 third-level process flows. A typical ambulatory clinic may have 50 to 75 process flows. It is useful to name each of the processes and assign a priority to map these processes explicitly. One question to ask is, Is this process well defined? If not, it may require a higher priority ...

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