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Healthcare Information Technology Exam Guide for CompTIA Healthcare IT Technician and HIT Pro Certifications by Brian Gugerty, Kathleen McCormick

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Balancing Usability vs. Cybersecurity

Security and usability are two concepts that often contradict each other. A particular application or information system may lose its ease of use due to implementation of security safeguards; this is commonly the case when it comes to access control, authentication, and authorization, at least from an end-user perspective. Balancing the conflicting requirements of usability and security can be a real challenge.

Usability

Usability is defined by ISO as “the effectiveness, efficiency, satisfaction with which the intended users can achieve their tasks in the intended context of product use.”19 As defined in other chapters, poor usability results in risks to patient safety, quality of data, and errors in data, ...

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