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Healthcare Supply Chain Management by Min Hokey

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CHAPTER 4

Performance Metrics for the Healthcare Supply Chain

Once a healthcare organization embraces supply chain principles to innovate the management practices and then enhance the productivity, there may be a need to know how well the organization has been performing with respect to patient satisfaction and competitiveness. If the supply chain performances are lagging behind patient satisfaction standards and the performances of your peers, then it is important to know what causes such lagging performances and also find measures to continuously improve the supply chain performances. The healthcare organization’s conceptual framework is depicted in Figure 4.1. In particular, defining performance measures is at the core of continuous improvement ...

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