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Heart & Soul: Five American Companies That Are Making the World a Better Place by Robert L. Shook

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Afterword
AN ACID TEST that I use with each business book I write is this: As a businessperson, would I benefit from reading it? If the answer is no, then it is presumptuous to think others would. Based on this test and at the risk of sounding arrogant, on a scale of 1 to 10, Heart & Soul gets a 10. I say this not because I’m its author but because of all that I learned from the men and women who are quoted throughout this book.
Now that you have read Heart & Soul, I hope that you will emulate what these five companies do to win employee and customer loyalty. By doing so, you’ll not only be more successful, but at the end of the day, you’ll feel good about yourself, knowing that you contributed to the betterment of other people’s lives. ...

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