Hidden Potential: Embracing Conflict Can Pay Off For Teams

engaging constructively is useful in

such cases.

The act of cooling down first

requires increasing one’s self-aware-

ness. What kinds of situations tend to

set you off? What are your personal

hot buttons? For instance, does hos-

tility in others raise your emotional

temperature to uncontrollable levels?

Or when team meetings seem to drag

on forever, do you feel your frustra-

tions rising? Identifying and under-

standing your hot buttons can help

you maintain control. When you are

more mindful of your reactions to

conflict you are better able to recog-

nize your emotions early and choose

your response. Mindfulness in the

moment involves the ability to step

back, ...