CHAPTER 2
The What, When, and Why of Competency-Based Behavioral Interviewing
The primary reason a company conducts an interview is to learn enough about a candidate to determine whether the person will be successful on the job. There are three parts to this success:
1. Having the technical skills and knowledge
2. Having the functional skills and abilities
3. Being able to demonstrate the position’s competencies
The vast majority of interviews focus on the first two components for success; many fail to consider competency proficiency.
When Gillian, the regional manager, interviewed Peter for store manager for a nation-wide retail chain store, she was convinced that fortune was on her side. Peter had extensive budget experience–beyond what was ...
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