Foreword
I have spent a large portion of my career trying to convince clients that they should keep three important concepts in mind: (1) Training is not a panacea to all performance issues; (2) Classroom training is a small part of the learning universe; and (3) If you put a good performer in a bad system, the system wins every time (credit to Dr. Geary Rummler for this most appropriate of sayings). While I cannot trace these concepts to any particular event in my career, I know that they crystalized in my mind when I had the extraordinary opportunity to work on two ASTD Competency studies with Bill Rothwell (ASTD Models for Human Performance Improvement in 1996 and ASTD Models for Workplace Learning and Performance in 1999). Bill and I ...
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