High-Performance IT Services by Dr. Terry Critchley is an extensive and easy-to-read explanation of IT system performance issues and approaches where his four decades of IT experience are clearly evident. Most books on this topic dwell heavily on the mathematics behind system performance. This is perhaps useful for those specializing in performance enhancements, but they represent a level of detail that is over the head of line-of-business IT managers and their staff.
Instead, Dr. Critchley focuses on explaining these concepts in simple English, supported by numerous figures. As he demonstrates, a clear figure can explain to the layman the meaning of a complex set of equations without needing to be a mathematical genius. This is not ...
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