High-Performance IT Services

Acknowledgments

In writing this book, I have tried to bridge the gap between literature written by experts for experts on the various aspects of reliability and availability, and mundane overviews, so that this knowledge is then accessible to nonexperts in digestible form. I could not have done this without the help of the experts acknowledged below, to whom I am very grateful.

Traditional acknowledgments written as prose bore me, I’m afraid, so I am reverting to a list format. I’ve named the people who have helped me in a variety of ways and also added minimalist details about them to indicate roughly where the evidence of their help resides in the book.

Here we go, in no particular order:

■Bill Highleyman (Availability Digest): General comments ...