Chapter 10. Customizing Your Digital Entertainment Experience

Understanding the Pieces of the Puzzle

As electronics companies go through the exercise of creating new products, they diligently test them in hundreds—sometimes thousands—of different configurations, trying to pinpoint and correct potential problems the consumer might encounter. At least we like to think they do.

If I can claim any particular skill in the field of evaluating and reporting on high-tech products, it is my unerring ability to fall right through that safety net, to automatically gravitate to any hole in the fabric of product testing, no matter how tiny.

No prescience is involved. I claim no sixth sense about this. In fact, I am always desperately hoping the product will simply ...

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