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A Higher Ambition for Business

MOST ORGANIZATIONS, in our experience, are able to realize only a small fraction of their potential. They leave much of the energy and talent of their people untapped. A large measure of the human energy they do unleash is dissipated in organizational friction, whether within individual work units, vertically across layers of management, or horizontally across functional, business, or geographic boundaries.

Despite dramatic gains in information processing and communications technology over the past two decades, the gap between performance and potential, in our observation, is actually enlarging. Growth in scale, global reach, business scope, and knowledge intensity is increasing overall organizational diversity ...

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