Conclusion

As I said at the beginning, this book is about attitude. It’s about how to select for attitude, interview for attitude, recruit for attitude, assess peoples’ attitude, and even teach attitude. Because whether you’re hiring your next hourly employee, your next CEO, or something in between, attitude will likely be the issue that determines success or failure.

Brown Shorts and Word Pictures are big concepts. But if you break them down, step-by-step, you’ll find that you can succeed fairly quickly. As a reminder of everything we covered (and I always like a quick recap of what I just learned), here’s a distillation of the big points in this book:

The attitude that works for your organization is unique (Chapter 1). Your organization’s ...

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