Index

Absolutes, 133

Abstract language, 101–2, 109–10

Accountability, personal, 83–84, 189–92

Active voice, 130–31

Adaptation, 45–46

Animal questions, 56

Answer guidelines. See Brown Shorts answer guidelines Apple, xvi, 14

Aristotle, 56

Attitude, 207, 209

attitude versus skills, xii–xv, 14

bless their hearts (low skills, high attitude), 15–16

caring, 36

challenging, 36

condescending, 35

ignoring, 36

objectivity, 36

overwhelming, 36

persistence, 36

placating, 35

sincerity, 36–37

talented terrors (high skills, low attitude), 16–17

understanding, 36

unique for organization, xvi, 1–37

Attitude characteristics, 18–28

differential, 18–20

finding brown shorts, 20–28, 62

Authenticity, 171–73

Behavioral questions, xvii, 43–49

Behavioral specificity, ...

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