Chapter 8

The Healthcare Security Officer

Abstract

The security officer as the point of contact for the majority of security services and activities is examined in this chapter. An understanding of officer authority is established, with the recruitment, selection, training, diversity of staff, compensation, motivation and officer discipline examined as the basis for forming an effective security program. The security officer’s understanding of the purpose of healthcare is emphasized to drive a desire to serve, ensure safety and provide customer service in this most challenging and dynamic environment. Examples are utilized to illustrate varying degrees of authority that may be modified through special powers in some jurisdictions, and scheduling ...

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