Chapter 10

Training and Development

Abstract

Security officers are the first line of defense for patients and staff; the quality of security staff training is critical to the overall success of the healthcare security program and a direct reflection on the healthcare facility commitment to employee and patient safety. This chapter focuses on how to use training and education to achieve a higher level of confidence and perception of the security program while underscoring the “force multiplier” of a well-trained security force. Litigation, particularly in the U.S., has been a powerful driving force in the evolution of healthcare security officer training. This chapter reviews the basic elements or steps in the training and development process that ...

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