Chapter 12

Program Documentation and Performance Measures

Abstract

This chapter focuses on the value of security records and reports while noting this can be extremely time-consuming for line and administrative staff. A good documentation system is seen as a foundation of any progressive healthcare security program, though unnecessary records and reports may take away valuable time that could be spent performing meaningful incident prevention, investigative duties, and providing general security services. Emphasizing meaningful data must be properly collected, assessed and displayed to allow a security program to demonstrate value and make evidence-based decisions to determine the future course of the program, the linkage and alignment between security ...

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