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Hospital and Healthcare Security, 6th Edition by Tony W York, Don MacAlister

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Chapter 20

Preventing and Managing Healthcare Aggression and Violence

Abstract

Most people think of hospitals as places for healing. But the threat of violence—which can take many forms—can be a daily reality for nurses and other healthcare workers. The issue of violence in healthcare gained national attention in September 2010 when a doctor at Johns Hopkins Hospital was shot by the distraught son of a surgical patient. The event was a stark reminder to security professionals and hospital administrators that healthcare facilities are increasingly treating sicker and poorer patients and are rife with all sorts of emotions, both obvious and hidden that support what healthcare professionals have been concerned about for years. Acts of patient-generated ...

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