Chapter 9. Training and Development
The need for adequate training of security personnel is vigorously espoused by management and line personnel alike. It is a subject that gets constant attention at security meetings and seminars; is probed during security reviews and audits; gets considerable space in magazines, newsletters, and journals; is sanctioned by consumers and providers; and is the basis of many lawsuits. However, this almost insatiable quest for proper training appears to break down at the design and implementation stage in many healthcare security programs. One of the most critical challenges—and one of the most basic responsibilities—of the security administrator is to provide the means for each person in the security department ...

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