Chapter 12. Patient Care Involvement
There must be a clear understanding of how the security program engages with patients and their visitors within the healthcare environment in order to properly fulfill the security and organizational mission.
The relationship or degree of security involvement with the healthcare organization’s patients and visitors will vary not only according to the type of patient but also according to the location of the interaction. As an example, the security officer may have a greater need and responsibility for interaction with patients in public areas of a facility, but have rather limited contact with patients in their rooms or in clinic-type treatment areas. Likewise, security officers have a greater responsibility ...

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