Chapter 19. Preventing and Managing Healthcare Conflict and Violence
Ever since it became a hot topic in the 1990s, the term “ workplace violence” has referred to violence involving one or more employees. Despite the thousands of pages written on workplace violence, there is no concise definition for it. For most security professionals, it means any act of physical violence, threats of physical violence, harassment, intimidation, or other threatening, disruptive behavior that occurs at the work site. Workplace violence can affect or involve employees, visitors, contractors, and other employees. 1
Richard Hampton, Head of Security Management for the National Health Service (NHS) Security Management Service (SMS) noted that one of the first charges ...

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