Chapter 3
Hospital Management: Service Quality
CHAPTER OUTLINE
CHAPTER OBJECTIVE
The main objective of this chapter is to provide a general introduction to hospital management and the issues in hospital service delivery and service quality. We also provide a basic understanding of managing the hospital queuing systems to address the issues in service delivery and service quality.
3.1 AN INTRODUCTION
Any organization has four basic resources:
- Human resources
- Financial resources
- Material resources
- Machines ...
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