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Hospital Management by K. V. Ramani

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Chapter 3

Hospital Management: Service Quality

CHAPTER OUTLINE
CHAPTER OBJECTIVE

The main objective of this chapter is to provide a general introduction to hospital management and the issues in hospital service delivery and service quality. We also provide a basic understanding of managing the hospital queuing systems to address the issues in service delivery and service quality.

3.1 AN INTRODUCTION

Any organization has four basic resources:

  1. Human resources
  2. Financial resources
  3. Material resources
  4. Machines ...

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