Hospital Management

Chapter 6

 

^* Reproduced with the permission of the copyright owner. Prepared by Dr K.V. Ramani of the Indian Institute of Management, Ahmedabad and Dr Vijay Kumar Aruldas of the CMC Hospital, Vellore. Cases of the Indian Institute of Management, Ahmedabad, are prepared as a basis for class discussion. They are not designed to present illustrations of either correct or incorrect handling of administrative problems. © 1999 by the Indian Institute of Management, Ahmedabad, Revised July 2012.

ⁱ Repeat patients were different from old patients. Repeat patients were those who were still in the OPD system receiving medical attention. Old patients were those who had completed their OPD treatment and were advised by their doctor for routine consultation ...