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15Artificial intelligence (AI) technologies

Introduction

The overarching theme of the digital technologies and concepts covered in this chapter is the design, use, and optimization of information systems and applications that can sense, comprehend, and recommend or take action. The design and use of such digital technologies and concepts are collectively referred to as artificial intelligence (AI). Artificial intelligence includes but extends far beyond familiar AI technologies like robots, smart devices, chatbots, and virtual assistants. AI is set to fundamentally transform how products and services are delivered and how the organizations delivering these products and services operate. Andrew Ng, co-founder of Coursera, AI Fund, Landing.AI, ...

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