There were policies, there were standard operating procedures. But we found as we looked at our operations that there was this gap that should be filled by a directive.
Bryan Whitman, Pentagon spokesman
Many of us are results-oriented directors. We want to take care of business and rules and regulations seem to get in the way. That is not to say that we don’t follow the rules, but we despise the fact that we have to create rules, document them, and enforce them—especially the ones that seem superfluous. In addition, we would rather be out there greeting our guests and working alongside our employees instead of writing a bunch of stuff no one will read. But deep down we know that it will be read, most likely when we are being ...