It is the still, small voice that the soul heeds, not the deafening blasts of doom.

William Dean Howells, author

People are the core of the hospitality business. I have found that hiring security officers is hard enough, but it is even more difficult when you consider that we need a candidate who is physically and mentally capable of dealing with problems. Compound that with our requirement for the officers to be pleasant and welcoming to our guests. This is quite a task and as Mr. Howells alludes to above, one person can have a huge impact on the business.


Some may consider the hiring process the most important component of building a good security staff. There are several steps of the hiring process and if any one of them ...

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