It used to be a good hotel, but that proves nothing—I used to be a good boy.

Mark Twain, author

The first hotel security personnel were referred to as “detectives” for a reason. Losses are recovered and prevented with investigations. You just cannot operate a hospitality Security Department without investigations. Most incidents require some follow-up and you need some behind-the-scenes people turning over stones to see what is really happening on your property.


Most of this book focuses on prevention and being proactive to maintain a safe, secure, and comfortable environment for everyone. In this chapter, we focus on the reactionary side of the business. Response is probably the most visible aspect ...

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