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Where Can I Get the Answers to My Questions?
Embedded Assistance—Labels, Tips, and Clues
Case Study: Embedded Assistance at Shop.Microsoft.com
Answers to Frequently Asked Questions (FAQs)
Case Study: FAQs at AltaVista
Case Study: Help at eBay
E-mail Responses to Customers
Case Study: E-mail Responses from Amazon.com
Visitors may come to your site with a definite purpose, but get distracted because they do not understand how to navigate through your menus or links, how to fill out your forms, how ...