How AT&T Employees Turned Process Gripes Into $230 Million Saved
AT&T found a way to help workers kill outdated processes and tools that wasted time, energy, and money — one drop at a time. Here’s how the approach works.
An $8 expense — rejected because of a travel policy technicality — led to my own first “raindrop.” That term is unique to AT&T, but the leadership challenge isn’t: A raindrop is an annoying policy, an outdated process, or a tool that’s no longer useful — anything that hinders rather than helps you and your organization move forward. One or two of these may be tedious but bearable; pool enough of them, however, and a day at work can make people feel as if they’re drowning in bureaucracy. Every raindrop ...
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