CHAPTER 1

Leadership

Mirror, Mirror on the Wall…

Game Changer: Efficiency does not happen of its own accord but is driven into every corner of a business through leaders dedicated to optimizing their operations. The quality of our leadership is mirrored in the health and well-being of our organizations.

In a large city, two businesses were providing similar products to a similar market that existed in neighboring suburbs. One business was owned by a man who always complained about his staff. They turned up late, stole goods from him and he was always having to hire new people to keep up with the outflow of his bad employees. He struggled to make money and his store was anything but tidy. Inefficiency reigned supreme. The other business was incredibly ...

Get How Efficiency Changes the Game now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.