How Great Leaders Think: The Art of Reframing

INDEX

Page references followed by fig indicate an illustrated figure; followed by e indicate an exhibit.

A

• ABC Television
• “Above all else, do no harm” (Hippocratic Oath)
• Adaptive problems
• Advocacy and inquiry skills: Ellen and Don’s story reframed by using; providing feedback using; used by peacemakers
• Affiliated Computer Services (ACS)
• Afghanistan: structural evolution of Al-Qaeda in; U.S. invasion of
• Agendas: description of; political skill in setting
• Akers, John
• Al-Qaeda
• Alden, John
• Allen, George
• Amazon: as “culture of metrics”; focusing on best customer service at lowest price; founded by Jeff Bezos; Jeff Bezos’s metrics maestro leadership of
• Apple: failed MobileMe product of; launch of iPhone; Michael Eisner’s public criticism of; “Pirates” ...