Chapter 5

Providing Day-to-Day Coaching

In the first few chapters I talked about the elements of performance appraisal that take place at the beginning of every appraisal cycle. At that time, you need to spend about an hour with each of the people on your team setting goals, reviewing their key job responsibilities (including any changes to those responsibilities since they were reviewed the year before), and discussing the competencies or behaviors that you expect your employees to demonstrate.

Once goals, responsibilities, and competencies are clear, people can do their jobs with the peace of mind that comes from having clear direction. Your primary performance appraisal responsibility between the end of the performance planning session and ...

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