3M, 15, 116, 130, 135, 238, 281
absolute performance evaluation, 198-199
Accenture, 217
action plans
for improvements, 117
A Day at the Races, 91
adoption, 126. See also processes
agents, change, xxxii
agility, 214
Airbus, 2
airlines, xxiii
efficiency, 234
a la carte services, xxi
alignment
innovation, xxvii
objectives, 124
allocation of resources, 267
ALZA Corp., 132
Amazon, xiv
core competencies, focus on, 135
creativity, 93
education, 222
growth, creation of, xxix
high-technology startup strategies, 63
Kindle, xxiv
value propositions, 32
ambidextrous organizations, 112-114
antibodies, xxxiv
creativity, blocked by, 96
organizations, ...
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