Author
Susan Snedaker (MBA, BA, MCSE, MCT, CPM) is Principal Consultant and founder of VirtualTeam Consulting, LLC (www.virtualteam.com), a consulting firm specializing in business and technology consulting. The company works with companies of all sizes to develop and implement strategic plans, operational improvements and technology platforms that drive profitability and growth. Prior to founding VirtualTeam in 2000, Susan held various executive and technical positions with companies including Microsoft, Honeywell, Keane, and Apta Software. As Director of Service Delivery for Keane, she managed 1200+ technical support staff delivering phone ...
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