Table 2.1 Comparing Business and Technical Requirements
Business Requirement Technical Requirement
Decreased running costs Better understanding of application
and OS failures
Less downtime Distribution of support functions
Better visibility of IT through reporting Consolidation of management tools
Accountability Better SLA response times
Some of these requirements can turn out to be very similar, and you should be
able to come up with a list of the top five to 10 requirements, allowing you to focus
the first stages of the project around what is really needed by both the business and
technical side of the organization.
Technical Requirements
It is impor