Chapter 12

Resilience-proofing your team

Resilience is the ability to recover from setbacks and to cope well with adversity. In the UK, 105 million days are lost each year as a result of workplace stress, costing employers £1.24 billion1. Whilst absenteeism and sickness can be easily measured, other symptoms, such as lower productivity, conflict, morale issues and customer complaints, are less quantifiable but have a serious impact on the organisation.

Building the resilience levels in your team can therefore be crucial for success Understanding and reacting to the signals of stress in yourself and others, and building a positive team environment, can go a long way to sustaining and building performance.

This chapter will help you:

  • to recognise ...

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