CHAPTER 5

Coaching Teams: Alignment and Attunement for High Performance

In the early hours of September 11, 2001, I was on a red-eye flight from Portland, Oregon, to Orlando, Florida. The plane landed, I rented a car, and drove east toward the coast where I was to facilitate the annual strategic planning session for NASA’s Kennedy Space Center. This year we were conducting the session at an offsite located in Vero Beach. Once I turned on the car’s radio, I began to hear emerging reports of a plane colliding with one of the World Trade Center towers. I remember thinking, “How could this happen?” believing a small plane had ventured off course into downtown Manhattan. But something much more tragic was in motion and it wasn’t accidental. I arrived ...

Get How to Coach Individuals, Teams, and Organizations to Master Transformational Change now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.