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How to Coach Individuals, Teams, and Organizations to Master Transformational Change by Stephen K. Hacker

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CHAPTER 5

Coaching Teams: Alignment and Attunement for High Performance

In the early hours of September 11, 2001, I was on a red-eye flight from Portland, Oregon, to Orlando, Florida. The plane landed, I rented a car, and drove east toward the coast where I was to facilitate the annual strategic planning session for NASA’s Kennedy Space Center. This year we were conducting the session at an offsite located in Vero Beach. Once I turned on the car’s radio, I began to hear emerging reports of a plane colliding with one of the World Trade Center towers. I remember thinking, “How could this happen?” believing a small plane had ventured off course into downtown Manhattan. But something much more tragic was in motion and it wasn’t accidental. I arrived ...

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