Chapter 4Standing Up to Difficult People

It takes a great deal of bravery to stand up to our enemies, but just as much to stand up to our friends.

J. K. Rowling

A demanding colleague who coerces you into doing things their way, a critical family member, your hostile teenager or annoying neighbour; whoever they are and however they're being difficult, you'll know that there's a number of ways that you can respond. And those ways are not always helpful!

Maybe you find it difficult to express yourself calmly. Or perhaps it's not easy to be open and honest. What to do? Learn to be more assertive. When you are more assertive, you'll be able to respond to other people without blaming, attacking or shrinking.

Assertiveness involves being able to ...

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