Chapter 5Dealing With Direct Hostility

Who doesn't encounter difficult, hostile people every now and again? Whether it's someone in your family, at work or out in public, openly hostile people are confrontational, obnoxious and intimidating. An encounter with an openly hostile person can leave you feeling upset, powerless and angry.

People usually behave in this way for one of two reasons: to dominate, control and get what they want (instrumental aggression) or as a reaction, a response to something that has or hasn't happened to them (impulsive aggression).

When someone uses instrumental aggression, it's because they've learnt that by being difficult they can get whatever they want from another person. For them, their disagreeable ways – ...

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