Chapter 6Dealing With Indirect Hostility

Dealing with somebody who is angry, upset or disappointed but unwilling or unable to be direct and honest about it is usually confusing and often infuriating.

Most of the time, it's unclear why they choose to behave in this way; their motives and intentions are hidden. If you confront a person when they're behaving in an indirectly hostile way, they will deny responsibility and turn it round on you instead.

Experience teaches most of us to avoid or minimize being around people like this. Too often, though, that difficult person is a family member or colleague, and managing the relationship by distancing yourself or cutting yourself off altogether is not really possible.

If you do have to interact with ...

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